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Shipping & Delivery

Shipping & Delivery

SHIPPING OPTIONS

1) EXPEDITED SHIPPING

• The fastest and most reliable method.
• The most detailed tracking information is provided.
• Delivered through DHL
• Due to the mandatory processing of customs, required taxes and limitations may be applied in accordance with the national policy.
• Addresses with APO, PO BOX will be sent automatically without notice by EMS.

2) STANDARD SHIPPING

• Most affordable.
• Delivered via the representative post office in each country.
• Due to the mandatory processing of customs, required taxes and limitations may be applied in accordance with the national policy.
• The service is for free regardless of amount or weight of the products.
• Certain regions (including South Americas/ islands/ other areas with poor delivery systems) may experience delayed orders.

FOR FAST & RELIABLE DELIVERY, PLEASE CHECK YOUR ORDER.

• All information must be listed accurately in English. Before and after placing your order, please double check the address. (But, if it is necessary to write your local address in your language, please write both in English and your language)

• Please check the details regarding cleanrance of customs in advance. Because all customs issues must be addressed by the payee, this will assist the process of a fast customs clearance.

DELIVERY TRACKING & CONFIRMATION INFORMATION

• All shipped cargo are not available for tracking until after arriving in the destination country, and this term will consist of most of the shipping time. This may result in a waiting period, so please wait patiently.

• Depending on the country, the shipping information provided is in accordance with the shipping method and therefore may not be provided at all. Although this may occur, the delivery will be made properly, so you do not have to worry. For detailed, thorough information, please select the Expedited shipping option when ordering.

DELAYED / FAILED / RETURNED / LOST / DISCARDED DELIVERIES

• We strive to do our very best to ensure safe shipping. However, due to various reasons, delays / failures / returns / lost / disposal of deliveries as well as other issues may occur.

• Please contact the customs of the according country and the local post office first for issues regarding delayed / failed / returned / lost / discarded deliveries due to encountered issues at customs processing.

• For quick processing of issues regarding delayed / failed / returned / lost / discarded deliveries due to inaccurate addresses or the absence of the recipient at the time of delivery, please contact the local post office first.

• In the case of delayed / failed / returned / lost / discarded deliveries, to ensure safe shipping and fast processing, we may make a few requests. Failure to cooperate may cause problems and liabilities will be attributable to the recipient.

• For international shipping, delivery may be delayed due to certain circumstances. This is due to a matter of international logistics conditions and the responsible carrier so we apologize for the delay, but please be patient.

• Other circumstances that have not been listed may occur, resulting in delayed / failed / returned / lost / discarded deliveries. We will strive to assist to the best of our abilities, but it is not guaranteed. patiently.

CUSTOMS AND TAX

• We respect each country’s import policy.

• Some countries may restrict the import of cosmetics depending on their policies, and any problems that may occur are the responsibility of the recipient. Please contact the customs in advance to ensure safe shipping.

• Depending on the customs & tax policy, additional taxes and fees may occur. This is in accordance with applicable national policies, so please contact the appropriate country’s customs for any queries and follow their requests. If not in settled, any problems and issues that may rise are attributable to the recipient.

• If you need additional documents for customs clearance, we will strive to assist to the best of our abilities, but it is not guaranteed.

IF USING A SHIPPING AGENCY

When using a shipping agency, any problems that occur are responsible by the shipping agency and attributable to the recipient. Please be sure to use an actual residence address for ensured delivery.

RETURN POLICY

1) RETURN SHIPPING AND PROCESSING

We will pay the delivery charge about the return only If we request a return. (Example : When we have to check the condition of damaged item, when we have to get the product that was wrongly delivered). In other cases a return postage fee will apply to you.
• Provide us with specific reasons through nemocommerce@gmail.com
• After checking the reasons, please return the package by using normal international registered mail
only if the return is possible.
• Your money will be back to your Paypal account in 3 days from the arrival of your returned products.

2) CANCEL / CHANGE / REFUND ORDER

After the confirmation of your order, Cancel / Change / Refund is only possible before the product is shipped from the company. After it is delivered , it’s impossible to Cancel / Change / Refund. Also we can’t help you Cancel / Change / Refund your order if the products used. For this case, you can Cancel / Change / Refund only by nemocommerce@gmail.com within a week. Extra cost will be your responsibility. Please frequently check the status of your packages.

NEED ADDITIONAL ASSISTANCE?

Please contact nemocommerce@gmail.com